Hvis du har en klage er du meget velkommen til at benytte kontaktformularen her under. Herefter vil vi tage kontakt inden for 1 arbejdsdag for at bekræfte at klagen bliver behandlet. Vi tager alle klager/feedback seriøst og vil undersøge sagen omhyggeligt. Hvis der er behov for at indhente yderligere oplysninger vil vi række ud til klageren. Vi ønsker at løse klager indenfor 15 arbejdsdage efter modtagelse af klagen. En klage anses for løst, når der er givet et endelig svar til klageren.
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.
We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here Complaints Procedure | Currencycloud
Autoriseret:
For clients based in the European Economic Area, payment services for fenixNordic are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 – 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).
For clients based in the United States, payment services for fenixNordic are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York , NY 10011.
For clients based in the United Kingdom and rest of the world, payment services for fenixNordic are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
